Shipping Policy
Everything you need to know about receiving your subscription box
Delivery Timeframes
Your subscription box is carefully curated and shipped on a monthly basis. Here's what to expect:
- Boxes are shipped on the 15th of each month
- Standard delivery takes 5-7 business days after shipping
- You will receive a tracking number via email once your box ships
Hand Delivery — No Shipping Fee
Prefer to receive your box in person? Select our hand delivery option at checkout and skip the shipping fee entirely.
- Available for local members and event attendees
- Zero shipping cost — 100% savings
- Arranged at a convenient time and location
- Contact us after checkout to schedule your hand delivery
How it works: After placing your order, reach out to our support team and let us know you'd like hand delivery. We'll coordinate a time and place that works for you.
Shipping Locations
We currently ship to addresses within the United States only.
- All 50 states including Alaska and Hawaii
- PO Boxes and APO/FPO addresses accepted
- Please ensure your shipping address is accurate before placing your order
Shipping Carriers
We partner with trusted shipping carriers to ensure your box arrives safely:
- USPS (Primary carrier)
- UPS and FedEx for select regions
- All packages are fully insured
- Signature may be required for delivery
Shipping Issues
We take great care in packaging and shipping your subscription box. If you experience any issues:
- Lost packages: Contact us if your box hasn't arrived within 10 business days
- Damaged items: Take photos and contact us within 7 days of delivery
- Wrong address: Update your shipping address before the 1st of each month
- We'll work with you to resolve any shipping-related issues promptly
Questions About Shipping?
If you have any questions about our shipping policy or need assistance with your delivery, please don't hesitate to reach out to our customer support team.
Contact Support